What’s in this privacy policy
To make it easy to find what you are looking for we have linked the key areas of this privacy policy in this menu:
Who we are
Bee Inspired Eco Education CIC is a non-profit community interest company. We are also known as Bee Inspired Eco Education and BIEE. Our website address is https://biee.co.uk and our social media handle is @beeinspiredecoeducation. You can find us on Facebook, Instagram and Linked-in.
Contact details
Get in touch if you have any questions or concerns about your privacy by emailing info@biee.co.uk
Types of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts, and characteristics (for example, name and contact details)
- Medical information relating to bee sting and allergies if appropriate
- First aid information relating to accidents and treatment given
- Information relating to disabilities or additional needs
- Information relating to ethnic group
- Emergency contact details
- Information about volunteers (experience/skills/references)
- Photographs of people involved in our activities (with your permission, see photography and filming policy).
- Information to fulfill orders made on our website
- Answers to questionnaires asking customers about our products and services.
- Customer reviews
Why we collect personal information
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To keep you safe from the risk of an allergic reaction to bee stings etc.
- So medical professionals can give your child the appropriate medical care in your absence if required. We will also keep a record of accidents in case the information is needed later
- To ensure we are providing our services to a diverse range of people
- To continually improve the services we offer. This ensures we are making the best possible impact as a community interest company
- To allow us to contact you with information or offers you may find interesting
- In order to fulfill website purchases
- In order to spread word of the work we do to reach a wider audience
- To help us with recruiting the right volunteers and that they have been carefully checked
- We won’t share this information with any other organisation without your specific permission.
How we collect data
We collect data in the following ways:
- You give us data
- Data is collected automatically
Data that is given to us by you
BIEE will collect your data in a number of ways, for example:
- when you contact us through the website, by telephone, email, or other means;
- when you make payments to us, through this website or otherwise;
- when you elect to receive marketing communications from us.
- You can remove your consent at any time by contacting Bee Inspired Eco Education CIC at info@biee.co.uk
Data that is collected automatically
To the extent that you access the website, we will collect your data automatically, for example:
- We automatically collect some information about your visit to the website. This information helps us to make improvements to the website content and navigation. For example, your IP address, date, times and frequency you access the website and the way you use and interact with its content.
- We will collect your data automatically via cookies, in line with the cookie settings on your browser.
How we store your personal information
Workshop- and activity clients
One-off sessions
You will supply information by filling out a paper form or online via the website. Paper forms will be collected and stored securely with the lead beekeeper during your session. Online form data will be collected and stored on secure servers with a backup on an encrypted computer. We keep medical information for the duration of your session. When no longer required (generally after your one-off session) we will dispose/delete your medical information.
Repeated sessions
Information for clients attending multiple sessions will be kept on secure servers with a backup on a password protected desktop computer. Medical information is brought to the session and securely stored with the lead beekeeper in case of medical emergency.
We will keep records about first aid incidents for 3 years as per government guidelines.
Newsletter and volunteer Subscribers
We keep contact information on our Mailerlite database until you ask to be removed from our mailing list. We will then delete your information from the database and any back up we have.
Volunteers
Information from your application form will be stored securely with us for the duration of your volunteering. At the end of your time with us, at the debrief, you can ask for your data to be deleted. Alternatively, we can keep your information on file for 1 year if you think you may return. After 1 year the information will be deleted and you will need to reapply if you wish to return.
Buying from our online shop
If you purchase BIEE products through our online shop, an account will be created. You can delete your account at any time, or get in touch via info@biee.co.uk and we can do it for you.
How your personal data is used
We may use your information to:
- Contact you regarding queries raised in a contact form
- Progress an order you have submitted and send you information directly related to this
- Carry out our obligations arising from any contracts entered into by you and us
- Deal with entries into a competition
- Seek your views or comments on the services we provide
- Notify you of changes to our services
- Send you communications which you have requested and that may be of interest to you
- These may include information about campaigns, appeals, other fundraising activities, promotions of our goods and services
- Process a grant or job application
Data retention
We store your personal data on secure servers for a period of:
- 3 years from the date on which you cease to be a customer or supplier of ours
- until you ask us to destroy it
In each case unless the law requires us to store the data for a longer period.
We review our retention periods for personal information on a regular basis. BIEE is legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf
We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, to process orders and send you mailings).
However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver that service. Please be reassured that we will not release your information to third-parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law. For example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure store pages, your payments are processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions then please contact us.
Your data protection rights
Under GDPR data protection law, individuals have rights, including:
- Right to be informed – You have the right to be informed about how your personal information is collected and used
- Right of access – You have the right to ask us for copies of your personal information
- Right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
- Right to erasure – You have the right to ask us to erase your personal information in certain circumstances
- Right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances
- Right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances
- Right to object to processing – You have the right to object to the processing of your personal information in certain circumstances
- The right not to be subject to a decision based solely on automated processing
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@biee.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us by filling in the complaints form, emailing info@biee.co.uk or calling us on 07989 790830.
You can also complain to the ICO if you are unhappy with how we have used your data. Their helpline number is 0303 123 1113
